[Update: Fix incoming confirms company] Google Maps starred/stored puts diasppear factor on iOS nonetheless no longer mounted – PiunikaWeb

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New updates are being added to the ground of the tale

Original tale (from April 26, 2019) follows:

Google’s standard mapping tool Google Maps gives a navigation carrier that gives detailed geographical knowledge and different options like real-time GPS navigation, visitors and transit information and many others. Google Maps is supported on primary platforms i.e. Web, iOS and Android and has an enormous person base.

For a few month now, a Google Maps factor has been troubling numerous iOS app customers. While to start with it seemed the issue has been resolved via the corporate via pushing a brand new replace, now it’s coming to mild the glitch wasn’t resolved totally, no less than no longer for all the ones affected.

Google-maps-ios

Google Maps

Problem on iOS

The closure of March principally left Google Maps’ iOS customers complaining about ‘starred/saved places missing’ from maps on their gadgets. Majority of them showed that ‘saved (or pinned) places gone’ factor creeped in after putting in Google Maps app model 5.14.3.

Here’s how a few of customers defined the issue on the corporate’s legit lend a hand discussion board:

Neither my stored nor my favorited puts display on my map anymore since the day gone by. I’ve attempted logging out and in of my account on google maps, restarted the app, and switched the visibility of the record on and off once more, however its nonetheless now appearing

This is silly model!!! All my pins of favorite puts disappeared from the map on iPhone and IPad!! I attempted to restart it once more a number of instances however the effects the similar,the serve as of display at the map for stored puts doesnt paintings. Google, it’s dangerous paintings, the map turned into no longer helpful and handy

Complainants even routed to Twitter to convey the subject to mild.

google-maps-starred-places-issue-twitter1

Just as reviews have been proliferating, a couple of affected customers gave hope to others via sharing that the problem in query someway were given resolved for them after uninstalling and re-installing the app once more.

google-maps-starred-places-issue-twitter2

But that wasn’t the case for all. Majority of alternative affected customers rejected the workaround and obviously showed that uninstalling and reinstalling the app introduced again the puts or stored places just for some time. They disappear once more after remaining the app.

I actually have a similar downside after new model up to date, all position stored disappear. Uninstall and reinstall will display again awhile, when shut apps reopen disappear once more…

I uninstalled the app and reinstalled. The stored places confirmed for approximately 30 seconds after which disappeared after remaining the app. Do you could have a long term answer?

Google-maps-pinned-places

Google Maps

Considering the emerging choice of customers reviews, a Google Maps boards’ product knowledgeable pitched in announcing they’ll tell the corporate about it. Within an afternoon’s time, the similar knowledgeable requested the customers to head for the default map till Google fixes the problem.

We’ve been advised via Google that should you get started the map with the default map (no transit/visitors/satellite tv for pc) it will have to paintings as same old. They are nonetheless running on a repair for satellite tv for pc, however this will have to lend a hand within the interim.

google-maps-ios-saved-places-issue1

Google Maps boards product knowledgeable’s reaction

Meanwhile, Google Maps group on Twitter additionally said the problem whilst reverting again to probably the most complainants.

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A few days later, the boards product knowledgeable got here up with the up to date knowledge announcing the issue has now been resolved and customers will have to set up the latest model of Google Maps (v5.15) for a similar to be mounted.

This will have to be mounted now. Please you’ll want to replace your app to the newest model for the repair to be efficient.

They additionally added the replace would possibly take time to succeed in out to all.

The up to date repair may well be slightly gradual to roll out, so should you don’t see an replace on your App retailer, please give it a while and check out once more later.

google-maps-ios-saved-places-issue3

Google Maps boards product knowledgeable’s reaction

While numerous customers showed the replace resolved the problem for them, unfortunately, it didn’t lend a hand all. Rather customers began reporting any other factor announcing after the newest replace their ‘want to go’ stored puts have long gone lacking.

A large number of my “want to go” puts have disappeared (newest replace). Is there any probability that they are going to reappear following a Google repair? Or do we need to imagine them as indisputably misplaced?

My starred puts and favourite puts are all there, however my whole record of Want to head disappeared and appear to all be long gone. I’ve been including new ones since then nevertheless it’s extraordinarily irritating to lose all the ones tagged puts.

And this time, it isn’t handiest the iPhone/iPad customers who’re dealing with the problem.

Problem on Android

Even Android app customers have joined the string announcing Google Maps v10.14.1 created a subject with the just lately stored or need to move puts as they’re no longer appearing anymore.

For me handiest the Want to Gos dissapeared, and that i had greater than 800, they usually dissapeared within the time whilst i used to be saving a brand new position. not anything is helping to go back them again, and i’m a Samsung 9 person as for app, however the internet model may be no longer appearing them. Tears, tears, tears.
Google Maps Version: 10.14.1
Android Version: 9
Phone: SM-G960F

Same factor, lacking my maximum just lately stored puts (inside of ultimate couple months) which is a ache and time-consuming so as to add again in whilst I’m touring. I’ve uninstalled and reinstalled, seen as handiest the Default model (no Traffic, Satellite, or transit) and not anything works. My lists have been in reality modified to hidden someway and I needed to display them once more on my Maps. I didn’t cover them. Version 10.14.1, Android model 9, Moto G6+.

Some customers have reported the similar downside even with the internet model of Google Maps.

While customers proceed complaining, the similar boards knowledgeable has now knowledgeable them that the brand new factor has been reported to Google. Here’s what they mentioned:

I’ve reported the newest downside to Google & have requested them to mend this for you all.

google-maps-ios-saved-places-issue4

Google Maps boards product knowledgeable’s reaction

Considering the subject has already been highlighted, it’s protected to think the similar shall additionally get mounted quickly. Rest confident, we’re maintaining an energetic tab at the subject, and can replace as and when any new construction involves our sight.

In the interim, if you’re additionally dealing with the Google Maps factor mentioned right here, drop a remark and percentage with us your commentary.

Update 1 (July 17, 2021)

Looks like the problem has resurfaced after a contemporary replace as we will be able to see traction at the previous thread sat the group in addition to Twitter.

If you might be dealing with the issue mentioned right here just lately, then chances are you’ll check out logging out and logging again into your account at the maps. Creating a brand new record within the Menu> Your Places> Saved might also do the trick.

Update 2 (July 19, 2021)

An person has shared a workaround that it seems that fixes the issue. Check it out beneath and be happy to tell us whether or not or no longer it did the trick for you.

Open Google Maps on internet app (pc) after which despatched the hyperlink of the record to your self and open it in your telephone. You’ll see they’re again (Source)

Update 3 (July 20, 2021)

IST 11:35 – We have are seeing many customers sharing workarounds that did the trick for them. Here are a few of them:

Had the similar downside.
Do this:

Switch to the usage of Google Maps App with out an Account:
In the app, faucet your profile pic within the best proper.
faucet the down arrow subsequent for your title/electronic mail cope with
make a selection use maps with out an account.
Then transfer once more for your account.
Source

I learn that uninstalling and reinstalling the app would paintings to unravel this downside on iOS. I attempted and it labored. Hope this is helping others.
Source

Quick repair:
Log on for your G. Maps internet browser and take a look at to peer stored puts nonetheless stored underneath your G. account. If nonetheless indexed underneath your account, delete the GMaps app in your telephone. Download the app again onto your telephone and check in for your account. The stored puts will have to re-populate. This labored for me after I concept I misplaced my stored puts.
Source

Update 4 (July 22, 2021)

IST 12:15 – While responding to probably the most customers on Twitter, Google Maps improve has showed a repair is coming for this factor. In the interim, the ones affected are advised to reinstall the app.

We’re acutely aware of this factor and a repair can be rolling out quickly. In the interim you’ll check out uninstalling and reinstalling the app to peer if it really works fantastic. Keep us up to date.

Update 5 (July 23, 2021)

IST 13:56 Google has were given some customers panicking after suggesting them to transparent the Maps app information and cache on their units to mend the problem. Doing this ends up in all of the stored places and main points being got rid of from the app.

google-maps-saved-starred-places-issue

(Source)

Fortunately, this isn’t an everlasting removing and signing into the app and letting it sync along with your account as soon as once more will have to repair the issue.

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