“While I’m making an attempt to get fuel and groceries and be sure that my pipes do not explode, the very last thing I’m fascinated with is a $7,000 invoice from my utility firm,” Upshaw instructed CNN’s Fredricka Whitfield by way of Skype Saturday.Texas’ utility regulator, Public Utility Commission of Texas (PUCT), mentioned Saturday that it’s investigating “the elements that mixed with the devastating winter climate to disrupt the circulate of energy to thousands and thousands of Texas properties.” It’s additionally giving prospects a manner to make use of an emergency supplier within the occasion their present supplier will not be obtainable, nevertheless it’s doubtless that this program does not apply to individuals who voluntarily modified their electrical energy firm. CNN reached out to PUCT for clarification however didn’t instantly hear again.Texas Gov. Greg Abbott is convening an emergency assembly to look into the scenario, he mentioned in an announcement.”It is unacceptable for Texans who suffered by means of days within the freezing chilly with out electrical energy or warmth to now be hit with skyrocketing vitality prices,” Abbott mentioned. “To shield households, I’m actively working with the Lieutenant Governor, the Speaker of the House and members of the Legislature to develop options to make sure that Texans should not on the hook for unreasonable spikes of their vitality payments.”One vitality firm known as Griddy urged that their prospects search for one other supplier if the costs had been too excessive.Upshaw instructed CNN he tried to modify from Griddy to a different electrical supplier, however the brand new firm stored pushing again his begin date.Griddy fees prospects at a market fee that varies relying on present energy costs. Its web site says that prospects “pay precisely the worth we purchase electrical energy at.” But with the winter storm wreaking havoc on Texas’ energy grid, Griddy’s pricing shot up.In Texas, prospects can select to pay for a hard and fast plan as an alternative, and Griddy started to encourage them to take action, in an announcement on Monday. “While we worth our members, we wish what’s finest for his or her pockets and household much more, even when meaning serving to them change away to our rivals,” the corporate mentioned. On Thursday Griddy mentioned that it’s in search of aid from Texas utility regulators and is “dedicated to crediting prospects for any aid, dollar-for-dollar.”For the time being, Upshaw, the Dallas resident, has switched his bank card on file with Griddy to at least one that has been maxed out to make sure he cannot be charged for extra. Yet whilst he has been conserving energy, his invoice continued to rise, he mentioned.Neighbors and pals who’ve accounts with Griddy instructed Upshaw that the fees “knocked out their total checking account, went into their financial savings account, they can not pay their lease,” he mentioned.”We have pals who’re with out energy for 48 hours who got here (over to my home), and I mentioned, I imply, we’re paying for this electrical energy, would possibly as effectively produce other folks use it,” mentioned Upshaw, including that he is grateful he is alive and wholesome.In an announcement launched Friday, the Railroad Commission of Texas says it’s working to maintain pure fuel flowing into the state in an effort to “keep away from conditions the place prospects could get unusually excessive payments within the coming weeks.”The state company says that it’s working with “vitality producers, pipeline operators, and electrical regulators to supply the help they want for pure fuel deliveries.”Although established as a railroad regulator, the fee has been regulating the oil and fuel trade within the state from nearly 100 years, based on the group’s web site.”Texans have gone by means of sufficient hardship throughout this winter storm with out having to fret about surprising further vitality prices,” Commissioner Wayne Christian mentioned within the assertion. “Our company will do all the pieces in our energy to make sure utilities have loads of time to get caught up on these surprising bills, so customers should not unduly burdened.”CNN’s Melissa Mahtani and Adrienne Vogt contributed to this report.